FAQ
Frequently Asked Questions
What does ELENI Lifestyle sell?
ELENI Lifestyle specializes in premium imported fashion for women and children, including:
Women's Western Wear • Babywear • Kids wear • Selected Fashion & Lifestyle Products
Are ELENI products imported?
Our brand focuses on Premium imported fashion, with collections carefully selected based on style, quality, design, and customer appeal.
How can I place an order?
Simply browse our website, select your preferred product, choose the available size/variant, add it to your cart, and proceed through checkout.
Do you deliver across Bangladesh?
Yes. ELENI Lifestyle provides delivery services across Bangladesh through designated delivery partners.
How long does delivery take?
Inside Dhaka: With-in 1 to 2 days after Order. (Business Days)
Outside Dhaka: With-in 3 to 4 days after Order. (Business Days)
Delivery time may vary depending on location, courier operations, holidays, weather, and other circumstances.
Do you offer Cash on Delivery?
YES
Can I cancel my order?
Order cancellation may be possible before an order is processed or dispatched.
Please contact us as soon as possible if you wish to cancel an order.
Can I change my delivery address?
Please contact our Customer Support Team immediately.
Once an order has been dispatched, changing the delivery address may not be possible.
Can I exchange a product?
Eligible products may be exchanged according to our Returns & Exchanges Policy.
Please make sure the product remains unused, unworn, unwashed, unaltered, and in its original condition.
What if I receive the wrong or damaged product?
Contact ELENI Customer Support as soon as possible with your:
Order Number + Photos/Video of the Product + Description of the Issue
Our team will review the matter and guide you through the next steps.
Will the product color look exactly like the website image?
We make every effort to display products accurately. However, colors may appear slightly different depending on photography, lighting, monitor, mobile display, and screen settings.
Where can I find new collections?
Follow ELENI Lifestyle on our official social media channels to stay updated about New Arrivals, Collections, Promotions, and Special Offers.
How can I contact ELENI?
You can contact us through our official:
• Phone
For order-related questions, please provide your Order Number so our team can assist you quickly.