Shop With Confidence

At ELENI Lifestyle, we want you to love every purchase you make.

We understand that sometimes an exchange may be necessary. Our Returns & Exchanges Policy is designed to make the process as simple and transparent as possible.

When Can I Request an Exchange?

An exchange may be considered when:

• You received the wrong item.

• The product has a manufacturing defect.

• The item was damaged during delivery.

The product received differs from the confirmed order due to an error by ELENI.

Exchange Period

Exchange requests must be submitted within 7 days of receiving your order.

Requests submitted after the specified period may not be accepted.

Product Condition

For an exchange to be considered, the product must be:

Unused • Unworn • Unwashed • Unaltered • In Original Condition

All original tags, packaging, labels, and accessories must remain intact where applicable.

Items That May Not Be Eligible

Due to hygiene, customization, or product-specific considerations, certain items may not be eligible for exchange.

These may include:

• Used or washed products

• Altered or customized products

• Products without original tags

• Final Sale items

• Clearance or promotional items where specifically stated

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How to Request an Exchange

Please contact our Customer Support Team with:

1. Order Number
2. Customer Name
3. Phone Number
4. Reason for Exchange
5. Clear Photos/Video of the Product, if applicable

Please do not send any product back without first receiving confirmation from ELENI Lifestyle.

Exchange Delivery Charges

[ADD OPTION FOR ACTUAL EXCHANGE/RETURN DELIVERY CHARGE POLICY]

For products returned due to an error or verified defect on our part, the applicable delivery cost will be handled according to our policy.